Customer Services

  • Cookies
    Cookies are small text files stored by your device when you access most websites on the internet. We will use two types of cookies: Session cookies – these expire when you close your browser …
  • Customers write…
    “Feel free to publish the following on your website. Having recently bought a relatively expensive guitar unseen via the Internet [from another supplier] and been disappointed I was wary of …
  • Customs Duties and Other Import Costs
    When a guitar from us is sent to a customer in a country outside the EU then the customer is responsbile for import duties and related administrative costs. These duties and costs are usually levied …
  • Free Set Up On All Guitars
    All guitars we sell are checked when they arrive here from the makers and again before they leave. We do this because we want satisfied customers who come back again and recommend us to others. We do …
  • If Your Guitar Arrives Damaged
    First – please accept our apologies. We check everything very carefully and photograph it before we pack it. We then pack it very carefully. However, accidents can happen Second – Please …
  • Important Instructions when the Courier delivers your guitar
    When the guitar is delivered – Please sign for it adding “CONTENTS NOT CHECKED” (or a translation of this if appropriate) to your signature If there is any sign of damage to the …
  • Returning a Guitar
    If you are returning a guitar to us please follow these suggestions. Please contact us before sending a guitar back so that we can agree the return. To make sure the guitar arrives back here in the …