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Prompt and informative replies

“Further to my email of last Friday just a quick note to advise the guitar was opened and found to have arrived in perfect condition. Our son is thrilled with the instrument and it is apparent to our untrained ears that the tone of the instrument is very fine and a significant step up from his old Yamaha. It has even resulted in him undertaking unprompted practice, something which we haven’t witnessed in quite a while! I would like to take this opportunity to thank you for your assistance throughout the transaction. Your prompt and informative replies to my emails were of utmost help in deciding to proceed with the purchase with confidence.” Mark Tigwell, Canberra, 21/1/2009